Today the Dutch Railways (NS) had new software on their ticketing machines.
I got to know about it because the lady in front of me said the machine was not working. It normally asks you for the first letter of the city you want to travel to. Then it gives you the options of the various cities starting with that letter. With the new software, it still asks for the first letter of the city you want to travel to; but then it asks for the second letter. On top of that -totally unexpected- question there are only few letters of the alphabet you can chose from (for instance if you chose D from the Hague, you can only chose the a, o, e and i. So the lady kept on repeated her first letter again and again, and the machine did not react. Later in the train they announced the introduction of the new software because they had a lot of questions about it.
It's a story about how easily people get used to routineous use of technology and get upset when things work differently. Or a story about how to upset the Netherlands (people are no longer upset by train delay....)
I just discovered you can practice with the ticketing machines online. A nice exercise for people abroad who intend to travel to the Netherlands. Unfortunately it still runs with the old software.