Wednesday, January 24, 2018

Use of Smartphones and exhaustion: the case against mobile learning?

Last Friday I had a dinner with 3 colleagues, our yearly dinner. We talked about the storm on Thursday which caused the complete halt of the train system in the Netherlands. I was part of a group which exchanged via a Whatsapp group whether to cancel our dinner. The group had such a flurry of messages which made me feel very unproductive in my work because I had my smartphone lying next to my laptop, and every time I looked at the new messages.

My personal app policy
One of the colleagues asked me: well, you must have an awful lot of whatsapp groups? He was surprised when I answered that I try to avoid work-related app groups. The reason I avoid it is because I don't want to work continuously on all my client cases, but want to have specific times that I choose to work on these client projects. In our courses we don't start whatsapp groups, unless the participants take the initiative and have a clear purpose for the group. Last Monday I talked to a teacher who said the same thing about Whatsapp. He does not want to participate in the group of his students because it would mean an awful lot of questions about homework during the weekend or late hours.

What's the influence of smartphones on work/life balance and stress? 
I found a study looking at the influence of our smartphone use for work purposes and its influence on stress and burnout. The paper is called Smartphone Use, Work–Home Interference, and
Burnout: A Diary Study on the Role of Recovery. The paper is written by Daantje Derks* and Arnold B. Bakker Erasmus University Rotterdam, The Netherlands. In this study 69 smartphone users completed a dairy questionnaire for 5 successive working days. All participants were required by their employers to use a smartphone.

The need to recover from work
Our workload is going up. Many employees have a smartphone, which may or may not be paid by the organization. Organizations increasingly expect employees to immediately respond to work-related messages. The norm is becoming that individuals should be available to others anytime and anyplace. Employees feel a pressure to respond to messages coming through their smartphones (with plings!) and it derails their attention. Furthermore it blurs the boundary between work and private life, even more so when employees are highly committed to their work. The authors use the term Work-Home-Interference (WHI), defined as a negative process of negative interaction in which the employees experience pressure from work and private life which is hard to reconcile. This may be time conflict, role conflict or stress taken from work which makes it hard to relax at home.

How to recover from work
Smartphone users may find it even harder to find recovery time in the evening. A core component of recovery is the employee's sense of being away from work: to detox from work. It implies more than just being physically away from work. It suggests that the individual stops thinking about work and disengages mentally from it between work and home domains. In this study, two types of recovery were defined (a) psychological detachment or the ability to disengage oneself mentally from work; and (b) relaxation

image via pixabay
Enter: Smartphones at work 
Smartphones are great for new forms of interaction and collaboration, like contributing to the social intranet or replying mails, and of course the numerous Whatsapp groups. Other positives often associated with smartphones are increased productivity, increased flexibility to work where you want, improved responsiveness, and the availability of real time information. However, checking your mail and responding may often seem like something 'small and quick' but may demand more time than you are aware of. You can only do one thing at the time, hence engaging in smartphone activities often implies not being their with your attention for your family or friends. There is an urge to respond when the smartphone indicates that there are new messages. This seems harmless but does demand attention. In addition, you can't control how many and how often you get messages.
Hypotheses: The increased productivity associated with staying connected to work in the evening hours is often achieved at the cost of higher stress levels which may lead to poor recovery, impaired performance  fatigue, and sleep complaints. 

Results of the study: smartphone use increases the Work-Home-Interference 
The study found strong evidence that smartphone use during after-work hours impact on the work–private life balance negatively. On a daily basis they experiences Work-Home-Interference. This daily WHI is positively related to feelings of burnout operationalized as exhaustion and cynicism. For intensive smartphone users the negative effect is higher than for low- users of smartphones. When faced with high levels of WHI, intensive smartphone users are more exhausted than less intensive smartphone users. It leads to more feelings of exhaustion for the intensive smartphone user. There were also smartphone users who succeeded in experiencing psychological detachment and/or relaxation during after-work hours who experienced less WHI. This might be the opportunity for intensive smartphone users to protect themselves from the potential negative consequences of high WHIK by engaging more in sports or leisure activities.

I often check my mails during evening hours too. It is actually shocking when you realize that it does create more stress. If people are not aware of the impact? All in all, there is a clear need for organizational policy regarding smartphone use. An organization may set boundaries for use of smartphones. I can imagine it is particularly important to monitor the intensive smartphone users and continuously discuss in teams how people use and experience the work-related smartphone conversations.

No more mobile and micro- learning? 
The implication for online and blended learning is huge. One implication is that this is a downside of mobile learning, especially for high smartphone users and highly committed employees. The assumption behind mobile and micro-learning: we always have our smartphones hence it is easier to bring learning content to the smartphone. Of course this may be easier but the risk is that it invades privates lives and induces Work-Home-Interference. Although it may seem trivial to watch a video for 5 minutes, it does have an impact as this study shows on feelings of exhaustion and cynism.

It also stresses the importance of embedding online learning within workhours. I notice that in various organizations managers think online and blended learning can be done outside office hours (cheaper!). Even when employees are allowed to do it in office hours, it might not be seen as work by their colleagues. To avoid adding to stress online learning should become part of the job as face-to-face is.  

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