Advising communities of practice: learning starts by asking questions

I decided to add a new stream: the art of advising communities of practice. This was triggered when I reread a book on process consultation (I will blog this later) which made me think about the fact that advisory skills can be useful for 'nurturing' CoPs either as external advisor or CoP facilitator.

On tuesday we had a wonderful day organised by PSO for development organisations in the Netherlands on organisational learning with Nancy Dixon. The theme of the day was learning starts by asking questions. The theme was brought home already by a simple but very effective exercise. In the morning everyone was invited to think of a question they wanted to see answered by the end of the day. The questions varied from "what is a good article on compentency management" to "who knows a baby-sitter in the Hague?" People were encouraged to ask their question throughout the day, and at the end of the day everyone had some kind of answer to their question or tips where to continue their search.

Through high speed storytelling 6 important themes were identified: from individual to collective learning, fostering a learning culture, stimulating reflection, fostering feedback processes, the role of management in learning and putting learning into action. These themes were deepened through a world cafe and small workshops. 'My' theme as a subgroup facilitator was reflection, so I can share some of the highlights of that discussion. All agreed that the level of reflection in their organisations is insufficient, leading to (too often) reinventing the wheel. There are different levels of reflection we are talking about (level of self -team- organisation) and people have various preferential styles of reflection. Group reflections have the potential to create team spirit and inspire the group/organisation. Some of the reasons that levels of reflections are in organisations insufficient were specified: a low value attached to the results of reflections (as it is often invisible), and, linked to this, results are not always translated into action, undermining the trust needed for subsequent cycles of reflection. So you get a downward spiral. The lack of attention for reflection is also linked to the need for development organisations to show their 'results' in terms of achievements towards poverty alleviation, not in terms of learning.

In the workshop we did, amongst others, an exercise with 'question on your back'- see picture. People formulated questions, and got one pinned on their back, but did not know which question was on their back. By walking around and interacting with other people who would respond to their question they had to learn about their topic and guess the question. It was amazing to see how learning was hampered. People were so preoccupied with guessing their question that it was hard to listen to what people were telling them. This is ofcourse what often happens in real life when we are preoccupied with other things in our heads while talking to colleagues, clients, etc.

Though we did not talk about communities of practice, I have always been attracted to CoPs for organisational learning because I think they can offer that protected space for real listening and reflection.

Communities of practice: there's communities of practice and there are communities of practice

Something I learned from Marc Coenders is to make a distinction between communities of practice as a (socially-constructed) learning theory and the 'thing' we call communities of practice. This sounds really logical and evident but helped me to be clearer at times what we are talking about.

The community of practice theory talks about how people learn, and how this learning is linked to being part of a community (socially constructed), working from empirical observations on how learning of practitioners actually takes place. By observing and understanding what happens 'naturally', we may be able to be better facilitators, advisors, coaches, members or leaders of learning processes.

On the other hand there are 'things' (usually groups of people- but sometimes mistakenly used for platforms) called communities of practice for whatever reason. Because the initiators were inspired by the theory, because it sounds nice, or because someone in the organisation heard about the term and introduced (and it stuck). These 'things' may also be called differently, for instance learning circles, and in that case the theory can still be helpful to make sense of what's happening and to see how best to intervene to make the group effective towards its learning purposes (this may not ring any bell to you, but it helped me, so I thought I'd write it down).

Technology: blogging and curiosity

Josien posted a comment on my blog and a link to her blog. She's interested in communities of practice, web2.0 and management of common goods like water (he, I'm an irrigation engineer :)). Reading her blog makes me curious: she is Dutch but lives in Portugal. She has links to other blogs I read too. And she blogs about when does niche finding become group think :
" Recently I read up on intercultural communication and was interested to see a research where it was found that class barriers are often more important than cultural barriers: a higher class Londoner has more in common with a higher class Indian than with a lower class Londoner. Bloggers all over the world have more in common with other bloggers than with their neighbours." That's definitely one of my big questions too.

I just think this is great about serious, topical blogging, it is such an easy way to stay in touch with the thoughts of so many other people (my number of blogs in bloglines has gone up to 54, I really want to bring it down to below 50).

And blogs are a weird way of slowly getting to know a person. Beverly Trayner talked about her schooling in Kenya. Though I know her through CPsquare, if she was not blogging (or if I would not read her blog) I would still think she speaks English pretty well for a Portugese woman.

Culture: Absolutely intercultural

I received an email in Danish from Susan Nyrop and I was able to read it. It had a link to Absolutely Intercultural a new site with weekly podcasts:

"We’ll be releasing a new episode every second Friday evening, looking at all intercultural aspects of human intercultural communication. For example, we’ll be hearing from students on foreign work placements, looking at intercultural aspects of the forthcoming World Cup, asking how teachers can make use of intercultural exercises and simulations in their classroom and sharing with you any intercultural gossip we come across. ‘absolutely intercultural!’ won’t be so much about passing on information but more about starting an intercultural dialogue between the makers, and you, the contributors and listeners."

I listened to the second podcast which was done like a radio show with a gossip column at the end. It talked about two projects- one on how to teach culture in adult education. Stressing the point that you have to experience it. Another project talked about the development of a magazine on the city of Leon. Unfortunately, the interviews don't go very deep into the intercultural experiences, but it is fun to hear all the accents!

Technology: what blogging can contribute to my country

Ore Somolu, a training coordinator from Lagos, Nigeria, and blogger at orenotes wrote a post for the young caucasus women blog mentoring project wrote a post with the title: What blogging can contribute to my country She distinguishes:
* Blogs as a tool for learning
* Blogs as voices of the people
* Blogs depicting reality of life in the country
* Blogging contributes to locally relevant content
* Blogs as forums for social change

She describes how she posted on her blog on this mentoring project and through the comments, got a group together who will start a blog mentoring project for girls in Nigeria.

It's blogs for locally relevant content that has been on my mind. It seems to be easy for people to start using the web with english buttons (some experiences from projects in Ghana), and they could blog in local languages. There seems to be a group of people who can write and read in their own language in Ghana, but not in English (despite the fact that school language is English).

Technology: Blogshares

Following back the referrals (something I do quite often, you get to see where people got the link to your blog, that's for instance how I knew I was mentioned here. Today I noticed my blog is on blogshares . My status is available for trade. (nice that they also ask me whether it's available for trade). The value is 10,084,50 $. So what's the process, I sit and wait for my trader to pass by and pay me??

Practical example: the tech forum in Kumasi

Four institutions worked together to organise a tech forum in Kumasi: GINKS, a network on ICT for development, the
Kofi Annan Centre, a center for exellence in ICT, Kwame Nkrumah University for Science and Technology and IICD. The whole idea was to bring people together and reinforce the community of practice of technical ICT people- working from the idea that some informal of a community of practice may exist but is not supported in any way. It originated from the expressed need of technician working in ICT4dev projects in remote areas for more support in their work, as they are sometimes stuck in finding appropriate solutions.

The idea was to advertise via a discussion list and see who's really interested in this - get people who are willing to invest in sharing. This did not really work as it yielded only 3 reactions- possibly because it is a kind of new way of 'recruiting' people for workshops- and the workshop may not have sounded rather vague to people. So the collaboration of the 4 organisation came in handy - we were able to use their networks to spot interested people, making sure all are ICT4D practitioners and aiming for a good balance of people working in urban and rural areas. What was hard again was that you cannot invite people working in large institutions directly, but you pass through the directors, who sometimes may have their own considerations of selecting people for workshops, making it hard to find the people who are interested in a community of practice and who are passionate. From the beginning GINKS had expressed a clear interest to continue facilitating this process as one of their 'nodes', which fits in with their vision of developing the network.

IICD co-facilitated the workshop with a Ghanaian facilitator, in practice IICD's role was to bring in the notion of a community of practice (through a presentation) and (for this group) new methods to get people talking and sharing in a certain way with their practice at the core of the conversation - like tech story telling, open space, and the showcasing sessions. Best appreciated were the story telling and showcasing sessions- open space was considered as too short to get to a meaningfull level of interaction (15 minutes per round). The storytelling worked amazingly well- in groups of 7-8 people, each talked for 10-15 minutes. Even though we had had an introduction session (geek dating), the stories were so telling about the core of the work of the ICT4D technicians, and made it so clear how they worked. It showed some clear connection between people (like all the virus and worm solving stories), but also the variation in jobs- we identified some 6 categories out of it. The methods invoked lively discussions - at some point someone noticed we 'forgot' to do any icebreakers. Some participants mentioned that over the workshop they got some solutions to problems they had been struggling with. The most insightful discussions were generated as a result of the fact of having people from different background- eg. software developers from the private sector and technicians with a development task in an NGO. One of the insights was for instance that NGOs do not have the ideas and purchasing power to commission the development of specific, tailor-made software applications- whereas commercial developers work mainly for the commercial sector- hence the situation where few appropriate applications are generated.

At the end all expressed the interest to continue as a group exhanging both online and face-to-face-and try and enlarge the group. Besides GINKS, who volunteered to take a leaderships role here, 4 people volunteered to place similar roles. GINKS has opened a Dgroup just a week after the event- for online discussion, and it has started up with lots of contributions. This seems to be a group which is very confortable exchanging online and making use of internet groups to get answers to their technical questions.

What I personally learned:
* Though it is hard and complex to organise such an event with 4 institutions, in this case it proved very useful, as all had useful links to offer - for instance the Kofi Annan center brought in the link with the open source community, IICD the link to rural projects, though we could have used more intense communication on the design of the event.
* It seems worthwhile to keep the event short (we had one and a half day) so that the interest is generated but not exhausted.
* It helps to have a common experience during the event like the eclipse :) for bonding.
* It's great to organise this with a group which is not typically workshop-hopping around, but keen on using it to make their work easier.
* For open space to be useful, more time would have to be devoted to it- I have the impression people did not get the chance to find eachother on their passions.
* The chances of success seem higher when you link up with existing initiatives like the Linux groups, the GINKS network- for that it's good to know the field beforehand.
* Finally, I wonder whether we should have identified common projects to work on at this stage. We did not make an effort to pick out a few salient issues or project from all ideas floating around. Let's see what happens.

Practical example: Showcasing your work

During the tech forum in Kumasi participants had the opportunity to showcase some of their work. One example was kasahorow, an open source site which helps translate Akan (Fanti and Twi) and Ewe languages into English. People are invited to help enter data. The example was given that in Ga language there is no direct translation for he word quarter, so the site also works to foster agreement on translations. It reminded me of the sessions with had with our community workers in Mali- translating French into Bambara- they always wanted a lot of time to discuss translations of various terms before going to talk to the people in the communities because they were very unsure of how to translate the french concepts.

Besides being impressed by all that's being developed, it struck me again how communities of practice can provide a space to share and discuss what you're working on and how your working on it, so that others get inspired, and the case owners get some admiration. On top of that, there was really interesting feedback for the developers of the site; people were questioning the need to register first (looks like that is changed already?), and tips like the existence of organisations like the Institute for Languages, which does not know about software, but knows a lot about languages. Though this sounds obvious, it is something which had not yet occurred to the developers. It can improve the quality and usefulness of the work.

I'll refrain from entering my Fanti translations to Kasahorow- I'm still frustrated that my Fanti teacher used to add -oh to an english word and then claim that that was pure Fanti (like office-oh, computer-oh, and bye-bye-oh).

In the next post I'll talk more on my reflection about the meeting. If you want to know the meaning of Kasahorow, you can check it out here

Communities of practice: Interview with Bill Snyder

At the
Copper website you can find a link to a webcast with Bill Snyder (also called in the same introduction William M. Snyder (?). He talks about what a community of practice is, and how it worked in the case of the Copper group (a CoP in higher education).

A community of practice is a group of practitioners connecting over time to learn and collaborate together. The social component is important as it generates trust and comfort to be able to ask each other questions. He explains the elements of a community of practice: domain, practice and community.

For the Copper group, the domain had been identified during a congress where various campuses could nominate the kind of issues they were interested in, and could rate their interest and expertise to share. Topics were for instance, inclusiveness, service learning and assessment. Various in-campus and inter-campus activities took place like teleconferences, f2f meetings, campus visits and newsletters were produced. The campus visits have an important place because they give a chance to see practice in context.

At the end the interviewer asks how why a community of practice is important, as it takes up time. He answers there are two elements (I heard four):
1. the research component, researching new teaching and learning
2. the practice- translating research into practice, for instance for a new approach to maths, how to apply it in the classroom
3. professional development
4. reputation building

Communities of practice monopoly

Via Bill Snyder who posted a link on CPsquare I found a CoP monopoly gameboard. If you develop your own cards with questions (didn't see a link to the cards, nor a description of how it was used) it would make for a great self-assessment tool for a community of practice session!

For CRDA I once developed a board game on participation - for two NGOs- the non-participatory one would go fast in the beginning, the participatory one slow in the beginning but much faster in the end. It made discussions on participation so much more practical and was fun to play.

Technology: using mobile phone sms-services to blog

I tried blogging from Ghana (Accra in the picture) using my Ghanaian Areeba sms service from my mobile phone. It worked (though I had to approve it, but that's a setting I can change in blogger). New is also the GPRS service with which you can have internet connectivity via your mobile phone. (but which is said to be costly).

Dorine Ruter asked:
"Technologies to connect mobile phones to email to content management tools (such as Blogger) have been around for some time. It can make us all exiting to see the opportunities for content uploading and downloading. I sure know I am! Still, I never heard of anyone seriously using this in a developing country other than western development workers experimenting with tools. Does that mean that it's nice in theory but never will be more than a gadget?"

From my observations in Ghana; the sms to email service is seriously marketed, and might be an interesting application indeed, for instance sending information to a mailing list. sms is so common: I sms-ed much more in Ghana than in the Netherlands (I must admit this is due to my 'age group' not being active sms-ers :)). Personally I'd not be a serious blogger by sms: the fun part of blogging for me is seeing your post appear, otherwise it is really like throwing some text in the air... but the most amazing thing is that things change so rapidly. So talented people might if there is a rationale for doing so.

And nemik responded on my blog: Speaking of SMS, I made a small site over my spring break from university that allows people to update/post to their blogs via sms. It works from anywhere in the world too. Check it out letmeparty. Apparently this is an attempt to blog by sms. I'm curious where Nemik lives...

Technology: energizing communities in Ghana

In this webcast Mrs. Rosemond Kumah, the coordinator of ISODEC in Tamale, Northern Ghana talks about the way a video attracts people in a community in Ghana and influencing their thinking about girl's migration to the south. I made this webcast because I thought it was an interesting story about the way ICTs can support the work of community workers. Just later I thought it could be nice to blog it as well as an example of the way 'new' technologies can influence communication.

I think technologies in general have the potential to be exiting- and get people enthusiastic. At the same time, it is the art of the facilitator to present it in a way that it is energizing. Access to more ICT facilities can hence widen the range of interventions a facilitator can draw upon.
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Technology: a Ghanaian bookmarking site

During the Tech forum in Kumasi, Ghana, people showcased some of their work. Amongst all amazing work, Henry Addo (not in the picture unfortunately) showcased his Webmark site, a free (open source) online bookmark manager.
Henry uses mostly cybercafes to access the web, and used to list his bookmarks on one of the computers in the cybercafe. When he found someone using the computer with his bookmarks, he used to get annoyed. Out of this need, he decided to develop an online bookmark manager.

We compared his bookmark manager to the way I use del.icio.us. Henry felt delicious is too chaotic and takes too long to load. But he likes the public nature of the bookmarks and intends to work on incorporating that feature into Webmark. The intention is to expand the site, but keep the service free by getting advertisements on the site.

I think this is a great example of appropriating technology design for localised solutions. Even though there is an enormous amount of bookmarking solutions readily available, a Ghanaian developed bookmark manager will suit the needs of the cybercafe visitors much better than some of the readily available online bookmarking systems.

Technology: Young bloggers

This is what Sil (4 years) likes to blog. The dog's name is pluisje and he jumps.

Technology and the eclipse in Ghana

As part of the tech forum- a meeting to bring some technical ICT4 development practitioners together to talk about their practice- we watched the eclipse in Ghana. It was amazing to see how cold it became and how weird the light was. More reflections about the forum later- but the biggest hits were the tech stories and the tech demos.

SMS To Email

this is a test to blog by mobile phone from tamale. No more technical bandwith excuses not to blog in ghana... )

Technology: the relevance of web2.0 in Ghana

I did a presentation on web2.0 today in Ghana and thought it would be quite web2.0 to blog some parts of the discussion before sharing it with my colleagues... :)

Web2.0 was seen as very interesting, new and mindboggling. It comes with some preconditions: having the equipment, being connected and willing to communicate in an open, transparent way. Lots of ghanaians miss the skills to convert their thought into prose, which is needed to be an active contributor to the conversations on the web. Blogging could be a nice way of practising and nurturing that skill in my opinion or you may think of podcasting/webcasting.

The discussion about the relevance of web2.0 quickly shifted to a discussion about learning how to use technologies. Mostly people learn it via their peers, relatives and other groups they belong to. It was said that men might have an advantage when they tell eachother the new tricks over a beer. Learning has to be linked to a purpose and a personal interest, and then you may be able to be a self-learner via the web; yet most people are not able to do this. Experimenting with the web2.0 tools is most useful if linked to a real, useful purpose (but to know the usefulness of a tool you have to experiment with it, so it's also chicken and egg).

Talking about mobile phones, we ended up learning something very practical about the possibility of sending an email using Areeba's SMS service...(sms the email address space and the message and dial 1313!)

Technology: embeddedness and escape in Ghana

Don Slater and Janet Kwami wrote a very interesting paper talking about social use of technology in Ghana: Embeddedness and escape: internet and mobile phone as poverty reduction strategies in Ghana

From the abstract: " The paper argues that Internet and mobile phone use represent two opposed configurations of ICT use, rather than a single movement into an ‘information society’. Moreover each configuration exemplifies quite different poverty reduction strategies deployed by poor urban Ghanaians. Internet use is widespread and is predominantly used to chat with or email foreigners, generally in the North, as part of a strategy of accumulating foreign social, economic and cultural capital; it is part of a poverty reduction strategy of ‘escape’ that is generally conducted in a fantasy modality. Mobile phones, by contrast, are used to manage existing and embedded social networks, the complex family, business or
social connections that constitute both resources and obligations."

The story about the use of internet is amazing, the internet is a chat connection for brief encounters with foreigners. They interviewed a 14 years-old called Asma and describe her use of internet as an example. She uses the internet to get into contact with foreigners like she used to do with penpals. She has 15 MSN windows open at the same time, getting into contact with people abroad and adding them to her contacts list. She feels her experiences are broadened by these connections. By contrast, mobile phone is use very pragmatically. Michael, for instance, flashes the same five people every morning (flashing is phoning without talking). Two of the flashes are to young female relatives boarding at a school in Accra, over whom he has a familial watching brief. The flashing discharges these obligations which would otherwise involve considerable inconvenience and worry. His other flashes are to friends he went to school with and now live in another city.

The conclusion is: if we want to get anywhere, we better start from where we are. An understanding of the use of these media can lead to better strategies for NGOs and government. For instance, internet use now takes place in a vacuum, and is solely used for communication rather than informational use. There are some very practical and small scale suggestions made:

. public information posters listing useful websites and how to access them,
to be displayed in cafes, schools, churches and clinics;
· the enrolment of information intermediaries such as local teachers, religious
figures, health workers, café owners and operators, through local meetings
and training. This will inevitably involve public-private partnerships and
new organizational structures to involve ICT stakeholders;
· connecting informational resources to the actual communicative uses of
Internet and mobile phone, by focusing on chat rooms, listserves and email
rather than websites, or by distributing information through SMS;
· focusing on mediating information through a range of media, rather than
attempting to shift Internet and mobile use: egg, enrolling information
intermediaries (such as local youth groups) to source information online
which can be disseminated through posters, leaflets, loudspeakers, local
meetings and local radio.

Culture: inburgeringstest

Ousseini Zongo sent me the link to the nationale inburgeringstest:

In de test komen vragen aan de orde die te maken hebben met kennis van Nederland: de Nederlandse samenleving, geschiedenis, gewoonten, normen en waarden. De vragen zijn opgesteld door dezelfde deskundigen die de echte inburgeringexamens samenstellen. Zo is De Nationale Inburgering Test een realistische afspiegeling van het examen dat nieuwe Nederlanders afleggen, voordat zij echt Nederlander kunnen worden. Er worden ruim 36 vragen gesteld. Wie minder dan 80% van de vragen goed heeft beantwoord, is in feite niet voldoende ‘ingeburgerd’ als Nederlander.

In short: the test contains questions dealing with knowledge about the Netherlands, society, history, habits, norms, values. It is a realistic example of the exam that new Dutch citizens have to pass. There are 36 questions and if you have less than 80% (29 questions out of 36) you are not sufficiently 'ingeburgerd'.

Ousseini scored 6.5 (you need a minimum of 5.5). I tried and got only 4.7 ! So I'm not really 'ingeburgerd'! I had 25 questions right, which is quite something. I correctly said that if your colleague gets married and you are not invited, yet you want to do something, you send a card, instead of giving a present or money. And I knew that you have to collect your driving license at the municipality. I knew travelling from Amsterdam to Enschede by train will take you two hours, not one or three. But if you smell gass in your house I shouldn't close the gass tap but rather open the windows and call the energy company.

The inburgeringstest clearly doesn't do justice to the diversity within the country (otherwise I would have passed :)). It would be an interesting means of making habits discussable, but as an exam with right and wrong answers??

Technology: does 40+ hamper innovation?

On Saturday the newspaper had a great interview about the gap between the internetgeneration (screenagers) and the rest (40+): I didn't want to blog it because it's in Dutch and only for subscribers, but I'm still thinking about so here we go after all: Does 40+ hamper innovation?

It's a double interview with two workers, 44 and 24 years old, Ruud and Liza, working together in an advisory job. It's amazing to read how different their working approaches are: Liza does a lot of multi-tasking, phoning and searching the net for instance, whereas Ruud can only do one thing at the time. Otherwise he feels stressed. He can also be disturbed seeing how other people do many things at the same time, wondering if they are paying sufficient attention. In the client organisation, Liza ran arround fast. After a few weeks, Ruud asked her if she had seen a key contact in the organisation- she hadn't but she had built a good trust relationship by e-mail with him. Ruud was amazed and assumed you have to see each other in the eyes to build a trust relationship. He is often amazed by her speed of thinking and the amount of information she can process. Liza feels her talents are not sufficiently exploited because the older managers don't understand the different way of working of younger people. She has the impression they often see her way of working as a threat. At the same time, she did see value in Ruud's approach because it yielded a lot of quality information -even though she feels it's time inefficient to invest so much time in travel and talk.

I'm currently experiencing linking by internet as a whole new way of building relationships, though I'm sure I'm not as fast as Liza. Last november, I met a group of new people, and with one of them, Dorine, I hardly talking during the day, but we found each other's blogs- mailed- and exchanged intensively on overlapping interests via the web- in a fluid and easy way. I easily know what she's working on and can find linkages and synergy between our work without much time investment.

So it's an additional layer of building relationships- which I've even experienced with people online in Ghana. Therefore, in my opinion the 'digital divide' is much more about people with and without online skills than a north-south divide. Netsquared is collecting cases of NGOs who are early adopters of web2.0 tools and have more cases in Africa than in Europe; see their map with NGO cases....

Technology: some blogging reflections

I got two comments on my last post: my husband commented verbally that my English is deteriorating and Cindy Hoong said the following:

"Blogging generally speaking is a voluntary job. Most bloggers use blog to achieve whatever they set out to achieve. I have read blogs from PhD students looking for feedback, or blogs looking to promote thier knowledge and eventually hope to get a dream job in the area of their expertise, and other bloggers looking for other goals etc.

I happened to know two persons that fit in these two examples respectively, PhD student and Dream job. AND NOW they both still blog, but occassionally. Recently I learned about two bloggers, I would say well known, decided to give up blogging. One already stopped (some hit I read somewhere that might have conflict-of-interest with his 'real' paying job), the other is slowly phasing out. SO, what are all these tell us? Blogging as a volunteer, generally will not last. Most bloggers drop out like flies in the very beginning, and those that persist generally would still drop out ONCE they achieved their goals. Goal is what keep blogger blogging. Take away their 'goal', there is not much to blog. Simple human behaviour. "

That makes me think about my blogging habit: will I stop when my goal is finished and what's my goal really?

In my six month of blogging, it's really become a habit to process what I read or hear by blogging about it. And so far I like taking that extra step to get my thoughts together because it supports my own learning process, like talking to people helps you to articulate your thoughts. I have never read the full blog since I started, but plan to do that soon. Since I started to tag my posts (a next project would be to get a search button), I also like using my own blog as an archive. For instance: we will have a meeting for the technical champions in ICT4D in Ghana on March 28/29 (during the eclipse!) with the objective of stimulating knowledge sharing between this particular group of practitioners and link the urban and rural expertise. While preparing that meeting, with the help of my delicious I could easily track down practical examples to get some inspiration (for instance this post about CARE's practical experiences), so my blog is first and foremost suiting my own information management. On the other hand, there are many interesting conversation and observations I have which I don't blog because of privacy reasons, which limits the depth of reflections as compared to an offline learning journal (but this is balanced by the positive feedback I get on my blog).

To improve my English, I will try to reread my posts before hitting my 'publish post' :)

Technology: Dutch bloggies

The Dutchbloggies award (honestly: this is NOT translated) is won by sargasso a Dutch group blog. Radio online has an interview with them, as well as with Wim de Bie who won his second Dutchbloggy. Sargasso has won the award amongst other reasons because during the time of the referendum on Europe, they read the whole constitution bit by bit and blogged about it. After winning, their whole site was down because of the high number of visitors. In their experience blogging about your own field of expertise works best.

Wim de Bie (famous Dutch television comedian) is one of the pioneers in experimenting with weblogs in the Netherlands, and now paid by the public broadcasting (publieke omroep) company VPRO and has at times upto 200.000 visitors per day; easily competing in audience with television programs. He is working fulltime on his blog/vlog and what works in his experience is blogging on a daily basis and incorporating personal items.

Soon coming up there will be a weekly newspaper, filled with blogposts.

Communities of practice: the cock and the jewel

I have added CoP to my delicious inbox and get some new resources through that channel. Like a page with CoP documents including a NAVSEA CoP guide
In the guide I found the following story which is illustrative of the way information has to suit needs of individuals and does not have universal value:

The Cock and the Jewel
A Cock, scratching for food for himself and his hens,
found a precious stone and exclaimed: "If your owner had found thee, and not I,
he would have taken thee up, and have set thee in thy first estate; but I have
found thee for no purpose. I would rather have one barleycorn than all the
jewels in the world."

(Organisational) culture and conversations

David Gurteen has started a series of 50 webcasts under the title 50 lessons, this month with Lynda Gratton, Professor of Management Practice who talks about the power of good conversation.

She argues that it is possible to know, just by witnessing how easily people engage with each other in meaningful conversation, whether or not a company has potential and was energized. Companies which recognise the power of good conversation and communication realise that conversations are not just about facts – they involve people’s emotions too, in some conversations people bring their whole self to the conversation. At the same time we are busy running around and bewitched by our agendas, so we don't give ourselves time to talk about things which are important for the work. The way that senior executives behave sends very strong messages to the people around them about what’s important and valued in that organisation, if senior people engage in good conversations they give others permission to have them too.

We just had a workshop in my organisation and discovered that the women are seen (by both men and women) as bringing a process orientation to the organisation, whereas the men were seen as bringing, among others, output and a results orientation. I'm always worried about over- generalising these differences, but those were the associations people had. Interestingly women's orientation was associated with 'social talk' 'talk' and sometimes even 'gossip'. Having powerful, authentic conversations suddenly sounds much more like work than social talk or gossip!

The webcast is accompanied by a lesson summary, ideas for actions and questions to ask. Two of the lessons which accompany the webcasts ring a bell:
- Do not reprimand people for talking about work. Encourage your staff to have conversations at work, about work, by prompting discussions yourself. Conversations are not idle chatter; they are an essential way for your people to communicate properly.
- Consider banning email for minor internal communications – encouraging people to talk will foster good conversation, as well as get people moving around the office.

Trying to link it to communities of practice: CoPs have the potential to offer the protected space for practitioners to engage in these conversations. Yet- it can be easily be perceived as 'too much talk' and possibly there's a danger that these conversations don't transpire into the rest of the organisation?

Practical examples: The community empowerment network in Central Asia

Erik Caldwell Johnson wrote a Capacity Development Brief on the Community Empowerment Network, a community of practice for local capacity in Central Asia. The World Bank and Europe and Central Asia Region (ECA) launched this network in 2002 as four national networks linked through regional activities that would build the capacity of communities and development partners to implement community-driven development (CDD) projects. CDD describes projects that encourage local communities to control the direction of their own development from project conception through implementation and evaluation. The Network works for Azerbaijan, Kyrgyz, Tajikistan and Uzbekistan.

Note that we get the word community at two level: community-driven development and community of practice- this is sometimes confusing in CoPs for development. And I was actually surprised because about a CoP for community-driven development, as it seems a common development paradigm in the south since the 80s already, maybe not so in Central Asia?

The modalities used are for national-regional interaction: a local NGO from each country manages each national network by facilitating annual action plans, managing funds, reporting, chairing meetings, etc. A steering group, a multistakeholder group designs and approved the action plan and budget at country level. In the first year, national partners undertook a mapping exercise to identify all international and national groups working on CDD activities. To complement the national capacity development with regional networking the World Bank brough national networks together by means of monthly videoconferences, annual conferences, regional websites and e-newsletters.

Under principles it is important to note that apart from the 'regular' principles like multistakeholder participation and partnership there is the principle of informal structure. It means there are no membership criteria, no special bank accounts, nor by-laws for its operation.
(this is different from IICD's experiences where the fact that a network is established which will handle funds, in most countries leads to legal requirements to register the network and draft by-laws etc.)

After 18 months, external consultants performed an evaluation: Community-to-community knowledge sharing, public awareness building, local partnership and CDD institutional capacity building had worked well. Moderately well worked the government involvement, regional exchanges and linkages to the World Bank operations. Face-to-face interaction was most successful in facilitating interactions at a national level, the videoconferencing inspired less exchange and the e-mail list saw only modest use.

Activities that did not work well were the donor coordination, measurement of progress and regular interaction amongst practitioners: most international agencies were not as involved in the network activities as the local community members. (= local NGOs?)

The lessons they want to share are:

* Peer review among countries has great value

* Focus on national or community organisations as international agencies are too busy

* Establish clear indicators of progress (World Bank toolkit offers some ingredients of success as a starting point)

* Promote flexibility in contracts or agreements

* Take a long-term approach to evaluate 'social capital' - impact cannot be measured by the number of people who participate

* Strike a balance between community of practice priority setting and World Bank country strategy (too much involvement of World Bank staff is essential- too much may diminish ownership by community members

Comparing this to my personal experiences in Ghana, I can relate to the flexibility in contract- supporting a network in ICT4D in Ghana, we have just created a 'responsive' budget line with non-earmarked funds so that GINKS can be more flexible in organising activities in reaction to what emerges spontaneously amongst the members or in reaction to policy developments. The last point of striking a balance between the community of practice priority setting and the donor's is very important too- but easier said than done. My yardstick is whether my input is energizing or de-energizing the network- and I'm trying to measure this informally. Something else I try to do is purposely create various options while advising - not just one, which gives room to see in which direction people choose. The lesson to focus on national organisations as international are busy puzzles me- it could be interesting to draw in the international organisations as they may bring a new (fresh?) perspective.

Culture: the power of the Dutch human mind

Cindy Hoong asked whether the power of the human mind to read messed up text would hold in Dutch (and other languages). It is not difficult to do a short test in Dutch:

Dit is een meiojlke tkest oevr het fmeeenon van de kahcrt van het mjelnesik biern. Eglinejk is het mekakjikr om gownee slelnpig te tpeyn doaarm maar een ktroe tkset dzez keer, ik doe heir al vjeitifn meutnin oevr. Bibakraljr weet ik ook neit zveeol lnage woeordn.

I don't know how easy it is to read it in Dutch, but my impression is that turning around of the coupled letters (ei, eu, ij, etc) makes it more difficult to read.

Culture: communication by text and the power of the human mind

Mirjam Kesseler sent me this from Bosnia:

i cdnuolt blveiee taht I cluod aulaclty uesdnatnrd waht I was rdanieg. The
phaonmneal pweor of the hmuan mnid, aoccdrnig to a rscheearch at Cmabrigde
Uinervtisy, it dseno't mtaetr in waht oerdr the ltteres in a wrod are, the olny
iproamtnt tihng is taht the frsit and lsat ltteer be in the rghit pclae. The
rset can be a taotl mses and you can sitll raed it whotuit a pboerlm. Tihs is
bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the wrod as a
wlohe. Azanmig huh? yaeh and I awlyas tghuhot slpeling was ipmorantt! If you can
raed tihs forwrad it.

It's very easy to read! This 'phaonmneal pweor of the hmuan mnid' may also explain why a lot of intercultural communication works very smoothly nevermind all the misunderstandings which should be occurring following theory ...

Technology: trust in virtual teams

John Gundry wrote a paper on trust in virtual teams trying to 'unpeel the onion about trust'. He states people will have a hard time trusting eachother unless they've met. And further in the article: "it is easier to be suspicious of people when they are out of the line of sight. "

I disagree here: I think that the crux of web2.0 is a change of paradigm- it changes trust and the need to meet face-to-face before you can trust someone (even though it might be true for the past and for lots of people, it is not a general truth). Yet, it is a skill to be learned/a mindset to be taken on to be comfortable with people's reaction (or non-reaction) when they are out of the line of sight.

What I like is that in point 6 he states that the first component of trust is predictability, we use the word 'trust' to mean that we believe people will act in predictably good or positive manner. That's exactly how I unpeel trust: it means you know how a person will react (because you've seen it happening, because the person resembles a previous experiences, etc.). 'We can make judgements that others are predictably good or predictably bad through having communicated enough with them.' A team member is trustworthy if he/she:
- Acts in our and the team's best interest
- Is trustful
- Keeps his/her promises or tells us when they can't keep them
- Respects the citation and/or protection of information we send them
- Shares mutually -valuable information with us

Thinking outloud: in communities of practice and web2.0 trust seems to work differently. Especially bloggers seem to have be ready to exchange ideas/opinions on the basis of reading each other's blogs, processes which could take much longer to build trust face-to-face.

It might be nice to make the link to another article on communication and trust in global virtual teams by Sirkka L. Jarvenpaa and Dorothy E. Leidner which also explores the challenges of creating and maintaining trust a global virtual team whose members transcend time, space and culture, in a study comparing high and low-trust teams and looking at the levels of trust at the beginning and end of a team task. They introduce the notion of swift trust: imported expectations of trust from other settings with which they are familiar. This means that if I've been a participant of 10 online forums, when entering the 11th forum, I bring the trust (again: expectations on predicted behaviour of other people) I have built through participating in the other 10 fora. Which explains that once people get more experiences with working virtually, the 'hard time to trust each other unless they have met' will shift. Swift trust de-emphasizes the interpersonal dimensions and is based initially on broad categorical social structures and later on action. (because high imported trust teams can still end up with low trust at the end, if people did not participate as expected).

On a practical note as tip for facilitators: a nice way of demonstrating the fragility of trust to a group is by metaphore is by taking a paper, crushing it and comparing the effort it takes to crush it to the effort it takes to get the paper straight again.

Communities of practice: interview with John Smith

Netsquared had an interview with John Smith. That's the danger of delicious: I had tagged it because I didn't have time to listen to it when I saw it first, but fortunately I remembered to listen to it now.

The audio-interview has excerpts only. Unfortunately I couldn't trace the full interview- though I would have liked to listen to the full one- now it kind of jumps between hugely different subjects.

But John stresses the aspects of relationship building in communities of practice- as social contact is the primary vector for knowledge creation. Tacit knowledge is about sharing standards and perspectives whih needs people to spend time socializing. In the online workshop on cops this translates in the practice of letting outsiders interact with the participants and making use of mentors who have done the workshop before to help out and get people going with the technology.

Interesting is the part about online and face-to-face interaction: he is saying face-to-face is too important not to be preceded by online preparations. Technology should not be seen as a substitute for face-to-face but rather as a way of augmenting the value of face-to-face interactions. The other important remark I got was that most of the discussions about technology are vendor-centric discussions- and it's rather the other way around- ommunities jumping around using technology to communicate. Lastly: talking about practices in a very intimate kind of thing. (I think it would be hence be useful to distinguish levels of talking about practices- mm haven't really found any materials talking about that yet)

Technology: inclusion/exclusion via choice of technology

We had a friend over for dinner and discussed changing use of technologies: we had made the appointment by exchanging 2-3 mails whereas 1 year ago, we would use a phone call to make appointments. So she said that's it is important to keep up with changing technologies not to get sidelined (I was showing her my blog and RSS and she was very happy with the discovery of RSS services). Her -younger- brother was surprised that she was sending sms-messages (she had come back from Indonesia where everyone was sending sms' all the time).

Then she wanted to show something on her mobile phone. And found a an SMS from a friend inviting her for his birthday- which had passed already- . She had missed his call because she did not hear her phone in her bag. She just posted a birthday card, not knowing about the invitation. So I told her that next year he would probably stop inviting her at all, since she did not even reply, a slow entry into a final state of social isolation. She agreed that I could blog this :).

Lesson of the week: when chosing a certain type of technology for communication be aware of the assumptions you make about the use of the medium (frequency of use/access, comfort levels, personal preference: having a phone doesn't mean you check your voicemail daily) or rather try to be aware as I also end up with surprises all the time. For instance I assumed that people in the Netherlands are comfortable with e-mail; for a CoP using a mailing list I learned that at the one end a person was subscribed to 100 mailing lists, on the other hand a person felt overwhelmed by the number of messages which wasn't more than 5 per week.

Communities of practice: interview with Etienne Wenger

Playing around with delicious (I started using my inbox- by adding people and key words -that's fun!) I found a very interesting interview with Etienne Wenger , discussing identity and situated learning. The webcasting system is great because you can choose to see just parts of the interview if you like.

"In this interview Wenger outlines (in clip 1) the constitutive and fundamental assumptions of social learning theory, he explains (clip 2) how the theory can be applied in organisations, how (clip 3) the industrial model of knowledge is being challenged and revisited by the assumption the learning is happening all the time, (clip 4) that learning is not only situated in physical situations but is culturally and experientially situated in ourselves, (clip 5) how practitioners share and develop competence and knowledge together in practiced communities, (clip 6) that there is a deep relationship between individual identity and the participation in communities in the social world, and (clip 7) how a whole new language or public discourse of learning is mostly welcome."

My favorite is number 5 where he talks about examples of CoPs and the case of the Aid Workers Network, a virtual comunity of practice. He states that it's not important if CoPs meet face-to-face or virtually, the question is: "can practitioners engage with eachother in a way that allows them to bring their practice to bear in a conversation". This helps me to think about my suspicion around virtual communities of practice: my fear is that by bringing practice to bear just by conversations, there is room for crucial distortions from actual practice and the way people talk about their practice. Or important 'tacit' elements might go missing. So, nothing like working jointly in actual practice. (but I realize that it would matter what you practice entails; if it is a practice where interpersonal skills don't matter it might be easier).

Communities of practice and innovation

Dorine Ruter alerted me to the Einstein picture (I'm stalking her through my delicious inbox). I'm very interested in innovation stimulated by CoPs. Unfortunately I did not keep the article in the newspaper (Volkskrant) some time ago about Einstein. It did talk about the fact that he used to talk through his ideas with other practitioners. It's still a question for me in how far people need space for their own creative thinking processes (based on experiences) versus interacting with members in their communities of practice.

Technology: blogging memes

Nancy White refered to me in relation to Paul Currion's meme

So here’s my meme: what five resources - online or otherwise - would you point people to, if you wanted to give them an entry into your field of expertise?

Though I'd been tagged before, I did not realise I had to respond too till I saw the others responded, so that's why I'm a bit slow. Secondly. Oef. Your field of expertise.... I hope this is not going into my field of irrigation engineering as I lost hopelessly touch with irrigation. So let's take communities of pratice (for development). 5 resources.. (now I'm thinking back on the way I learned about communities of practice):

1. Participate in communities of practice and observe! Try to work in different roles, I'm still often thinking back on how I felt and experienced my community of practice when I was an ordinary member of a CoP for advisors in Western Africa. (officially this disqualified as a resource, but what do I care)

2. The basic theory in three offline books: Situated Learning, Communities of Practice and Cultivating communities of practice of which the later is a much more practical book.

3. Participate in the seven-weeks Online Foundations Workshop, there will be one in May and September, it takes you about 1-2 hours per day. In September we will organise a parallel workshop in Dutch. Though the name foundations might suggest that it's only for people who know little about CoPs, I find it is even more useful if you have experiences in/with communities of practice and have clear-cut questions.

4. Join com-prac, a yahoo discussion group, which is public and free and knowledge board which has a SIG on communities of practice. You can also add it to your aggregator.

5. Read blogs which talk about communities of practice. I don't have an overview of all people blogging on this topics but Nancy White provided a good entry point. And yes, we are awaiting the blogroll of CPsquare (a community of practice on communities of practice) to be coming soon.

Culture: adapting the Wold Cafe methodology in Thailand

The World Cafe is a participatory methodology, trying to get people to talk about questions that matter to them. Chaiwat Thirapantu describes how this methodology was used to facilitate a meeting of the People's Assembly in Thailand. He writes:

"In 2002, I came across the World Café when I attended the Authentic Leadership Workshop in Halifax, Canada. The Café was facilitated by David Isaacs and I enjoyed the concept of walking from table to table. At that moment, I realized that World Café would fit in a Thai context smoothly. In southern Thailand where I was born, people visit traditional coffee shops every morning for social and political conversation. This coffee shop assembly is called Sapa Ga fae."

After using the methodology in various situation, he was asked by the end of June 2005, to “People Assembly” with 3,000 participants of the opposition party. Using the world Cafe methodology, people talked in 375 small groups on the following questions:

• From your heart, tell me why did you come here to join the People Assembly?
• From your point of view, what are the most challenging issues that our society will encounter? Please name it only three issues, and tell us why they are so important.
• Please tell me five strategic goals that you and Thai society should achieve in 2009.
• Tell me from your heart. When you leave the People Assembly and return home, what do you want to do immediately? Why? And do you have any suggestion for Democrat party, what should they do as a political institution to guide Thai society to better future?

I remember I once introduced and facilitated a participatory method for a membership meeting of WERENGO in Takoradi (similar to the world cafe, with people working in small groups on a question and going around to the next table). The normal procedure was that the chairperson would lead the meeting and render accounts and few people would ask questions. Many new issues came up, and many members volunteered for various actions. It was a very new way and innovative way of meeting for this group. Actually, without sustained support, I'm not sure this would basically change the way of working of the network, but I know the network is active and its members contribute fees to cover the costs of a coordinator.

Practical example: Ayuda Urbana

Etienne Wenger wrote a case study in 2002 about Ayuda Urbana, a constellation of communities of practice focused on urban issues and challenges in Central America, Mexico and the Caribbean region, or as they call themselves: 'Red Inter-municipal'. The case describes the efforts to assist 10 huge cities in the Central American Region to improve their technical expertise and municipal effectiveness by connecting mayors and their staff into forming communities of practice. The initiative followed the move of the World Bank to become the 'knowledge bank'. The first focus on informational infrastructure was followed by a recognition of the need to supplement the focus on collecting information with connecting people. The Ayuda Urbana initiative followed from a conversation between the World Bank's urban specialists and several mayors and their municipalities: Guatemala City, Havana, Managua, Mexico City, Panama City, San Jose, San Juan, San Salvador, Santo Domingo and Tegucigalpa. The members of the network include the mayors and their staff, specialists in various areas of urban development and management. Even though membership is open to other cities, I still see the same members on the website now.

A central part of the initiative has been partnership: several organizations joined forces to bring the resources necessary for the 'project' together (World Bank, UCCI, cities, local organizations). Eight topics were selected by participants (from e-government to disaster prevention) and seven CoPs were started, bringing together 128 members from 10 cities. Different cities volunteered to coordinate one or two communities of practice. They were each launched through a two-day workshop, facilitated by a team of the World Bank. A web-based tool was made available to continue online conversations and stay in touch. Furthermore there was a website serving as a repository. A formal evaluation by an external agency gave extremely positive feedback. The 'project' was adopted by the UCCI/CAMC in 2002 and the municipal councils have agreed to integrate it into their annual plans and alternate in taking the coordinating role for the communities and the website.

Very interesting are the lessons learned:
- The experience in cultivating CoPs from the inside in the World Bank was critical to the success of the Ayuda Urbana project
- The communities of practice were an effective vehicle for learning; enabling sharing of knowledge with direct applicability to practice
- Adapting 'best practices' requires adaptability to local conditions; CoPs allows people to explore the principles underlying a successful practice
- Learning is best enabled by a variety of activities that enhance each other's effectiveness
- Always stay close to the needs of the members
- Engage the practitioners: provide assistance to enable them to develop materials and organize events
- Bring a variety of resources- the most important resource being process and domain knowledge (in this case the process knowledge came from the World Bank people)
- Prepare for hand-over; start with lots of support but prepare to hand over the initiatives, eg. convincing local authorities to take over the sponsorship of the project.

In the conclusion it is stressed that this is a new model for knowledge transfer in development, giving voice to local expertise, and whereby target countries are not recipients of ready-made knowledge handed down by experts from outside.

Even though this may have been the shift for the World Bank; compared to all participatory processes and methods common to most grassroots development projects, I'd almost say, the main shift in a community of practice 'approach' to learning is away from the idea that everybody has to participate and has to be heard. CoPs theory acknowledge the role experts can play in a community of practice.

Culture: carnaval

See here the picture of Knillis (unfortunately behind the lantern) who will go down tonight at 24.00... On monday I travelled from the Hague back to the south and it was like traversing a border, north of the 'rivers' nothing changed and in the south.. see picture. This reminded me of someone who said there is a 'north' and 'south' at every level (the world, europe, country, towns?) whereby the south is more easy going, relaxed, less inclined towards long-term thinking, etc... (more fun?)

Practical example: Aquasan the story of a remarkable community of practice addressing water supply and sanitation in developing countries

An example! Marc Steinlin from Helvetas mentioned in the km4dev list that Urs Egger has written down the story of Aquasan. Though I often visit the km4dev website, I had never traced it, so there are probably many more examples out there. It is so easy to overlook something on the web! When I started reading I was first disappointed that the story is about a community of practice amongst northern (Swiss) development workers, but it is a good story because it highlights a lot of critical success factors. (and I printed another one by Etienne Wenger, which I will blog later.)

The Aquasan CoP was started in 1983 by a small group of Swiss experts working on water supply and sanitation issues. They continued to meet four times per year for one day for knowledge sharing- up to the present date (23 years!) and organise a yearly annual workshop of five days in one of the developing countries. The founding members still form the core group, strongly commited to Aquasan. The passion of the professionals- for their work and the theme water and sanitation in developing countries- keeps the group together, members are always looking forward to meeting their colleagues and some consider each other as friends. The circle seems quite closed and has even been refered to as "water maffia", but there is an outer circle of participants that attend meetings only irregularly, and guests are invited for presentations and topical discussions. The organisations making up Aquasan more or less took their hands off and gave their representatives free rein to exercise their creativity. Private consultants were not invited because the group was afraid of competition. The group's constituents are financially supported so that the community does not have to show a direct impact resulting from their participation, whereas SDC has always funded the workshops.

At the regular meetings, there are recurrent issues like the mission reports, presentation by researchers, the annual workshop, SDC policy and some long-running topics like the development of a household water disinfection system.

So what is the impact? If there had not been a benefit to its members, they wouldn't have continued to participate. But more specifically, the community of practice has provided a place to solicit informal feedback, has acted as a multiplier, and has helped with coordination in the sector. There are hardly any identifiable outputs (like publications, website, etc) as the output constitutes of learning for the individual members.

Questions I still have at the end are about the growth of the community (numbers), how new members are recruited, introduced etc. and whether the employers of the members never asked for any outputs (what a luxuoury, or what a vision to allow for this space for the practitioners!). It would also have been nice to hear more about the actual domain innovations stimulated by the community of practice, and the homogenous/heterogenousness of the professionals.

Culture: carnaval in the south of the Netherlands

I live in the south of the Netherlands, so in the carnaval (catholic) area. Since I was born and raised in Amersfoort (middle of the country) I have not been brought up with carnaval at all. On the picture you will see Prins Harry I with adjudant Wim who will rule our village renamed zandhazendurp for the carnaval period. Den Bosch is now called Oeteldonk and on their site you can see how many more minutes till the official start of carnaval. Today we celebrated carnaval at school, tomorrow in Zandhazendurp and sunday we will go to welcome the prince in Oeteldonk. It really goes on till Wednesday, but I'll go to work (remember: I'm not from here!!). One year (more than 10 years ago) I fully celebrated carnaval, and it was a great eye-opener. From the outside (for Northerners like me) it looks somewhat childish and a drinking party. When you celebrate and fully emerge yourself in the whole process, it is also about talking and joking to anybody you meet, people interacting in a very different way then they do in 'normal' life. And there is a whole flowing ceremony till wednesday. (needless to say that the fasting part of the ceremony which should start after carnaval got lost somewhere in the process). Still I feel I will never get the real carnaval feeling as people do who were born and bred with it. And people here immediately recognise northerners in the crowd by their behaviour, which doesn't match local habits.

I love the carnaval stories; I asked someone whether he was going to celebrate this year and he answered: "well, I don't think so. But I'll probably end up going to the local pub, will start to drink and like it, and then in the evening someone will propose to eat soup together somewhere, but before the soup arrives I will have fallen asleep..."

Technology: blogging projects

I came across the African mentoring project set up by Ore Somolu from Nigeria. She is inspired by the Young Caucasus Women project in which I was the first mentor, and which seems to move quite well at a good pace. Each week another mentor is invited to blog about a specific topic, and the Caucasus students participating are invited to blog about the same topic, and comment to and fro on each other's blogs. Ore has asked Katy Pearce, the project initiator how she got the project started. Interestingly, the project cost is nothing.

I remembered Beth Kanter had pointed to a wiki from global voices on what makes a successful local blogosphere?, reflecting on the fact that countries like Cambodja, Iran and Jordan have a dynamic blogosphere, while others don't.

Ory from Kenya suggests for instance:
- support new bloggers by linking to them, commenting on new blogs. this is important to helping to build a blogosphere
- create a home like a weblog ring, create a space for the community to be gathered
- set up guides and instructions on how to blog
- virtual communication amongst the bloggers (IM, chat, email, etc) helps to create community and forge relationships)

The wiki seemed totally ruined, but I could refer to an older version to get the information still. Mmm. That could be the downside for doing such things in (public) wikis.

Technology: Dutch most computer literate and Ghana's rapidly changing telecommunications market

The picture shows the webroom of the Ghana dot gov project, a portal into Ghana. I was reading about Ghana's telecommunications market, when I came across the fact that the Dutch are the most computer literate in the world. A nice combination for a blog post on technology?

'Residents of the Netherlands, armed with a tax break for computer purchases and some of Europe's lowest broadband fees, lead the world in the use of personal computers and the Internet, according to a study by the Pew Charitable Trusts released Tuesday.
In a survey of habits in 17 nations, 82 percent of Dutch residents said they used a computer at least occasionally at home or at work, and 72 percent used the Internet.'

In Ghana, the number of prepaid and postpaid subscribers has increased from 28,900 in 1997 to 1,2 million in 2005 and predicted to increase to 2,1 million in 2008. The number of new fixed lines per year has decreased from 42,523 in 2000 to 19,471 in 2003. Internet subscription has grown from 505 in 1996 to 33,000 in 2005 (still only 0.152 subscribers per 100 people) But internet users rose from 600 in 1996 to 700,000 in 2005. (source: Telecommunications Market in Ghana, status and outlook, 2005 edition). So lots of areas skip the stage of fixed landlines straight to mobile telephony. And when I phoned from Accra to Tamale with a fixed line, it was extremely expensive, but with a mobile phone it doesn't matter where you are. Unfortunately, broadband is still very expensive, monthly rates dropped from 150 dollars per month to 95 dollars per month in 2003. Which is even high in absolute terms compared to the Netherlands (roughly 17 euros per month), let alone in relative terms. (and hence there were just 1,500 broadband subscribers for the whole of Ghana in 2005).

A study in the UK in 2001 looked into the different uses of the net by broadband and other users. "The analysis suggests that, while there are few socio-economic and demographic differences, broadband users tend to use a wider range of applications, access them more frequently and for longer. However, because most broadband users have been, on average, users of the Internet for longer than PSTN users, these effects may be to do with their Internet competencies rather than the nature of broadband Internet itself. The paper also suggests that the interaction of speed, flat rate and always-on'' is a key feature of broadband and a key value model to the user. "

A community of practice use's of technology is influenced not only by the access of members, but also their internet competencies. Looks like broadband may bring along a different use (at least it did for me, you even forget, but in Ghana with our dial-up of 19 kbps people who would send a large attachment would turn into your instant enemy because it could take ages to download and I used to put off the automatic repetition of the mail in the reply to shorten the mails)...

Technology: Snow White and the seven competences of online interaction

Last year I did Nancy White's online course on facilitating online interaction, which also touched upon the competences of online facilitators. She did a presentation of which an audio file is available here. I listened to the file and came away with the conclusion that she distributed chocolates and there was a loud applause at the end (don't know if the two events were related :)). Then I found a remix (audio with slides and photos) by Nick Noakes but downloading was going to take one hour, so I didn't. Then finally I found the slides

The seven competences are:
1. Self-awareness
2. Online communcations
3. Learning with others (skills like reciprocate)
4. Facilitation for relationship, identity, presence and flow
5. Intercultural antennae
6. Tolerance for ambiguity
7. Ability to switch context

In terms of self-awareness, I know audio alone apparently doesn't work for me, but I persevere in getting what I want to know (and working through the slides to find out the seven works better than having the full list reading at hand). I have a dislike for telephone conversations too. Knowing my dislike, sometimes I force myself into chosing a phone conversation over a mail or whatever, but I know I don't do this often enough. But by practicing online communication, I slowly get a better feel for what might work and what not. And the tolerance for ambiguity is much stronger needed skill online than face-to-face, because often reactions and feedback are delayed of even invisible/absent.

It's so great that all this is available on the web; if you are focussed you can get a lot of infomation matching your interests online!!

Technology: social bookmarking with del.icio.us

Kathleen Gilroy has posted a good and easy to follow webcast how to use the social bookmarking service, Del.icio.us, for learning. It's a very clear explanation of the basics and stresses the function of social bookmarking as an intermediairy to find your way in the millions of blogs (and other sites) on the web. At the end she talks about the function of technorati to find out how many blogs link to your own blog- and doing this for my blog I found out some interesting links to my own blog (I guess the lack of trackback makes me unaware of some of the links- but I when I tried this haloscan a post disappeared so I'm scared of trying again).

With a small group of people we'll be experimenting with the concept of using a unique tag to produce an RSS feed (when it's up, I'll post the RSS feed on my blog). My own question is around quality versus quantity, it seems so easy to come up with lots of links- so maybe a condition should be that you have read it and find it is of a certain quality. If not- it becomes pumping around of information.

The Slackermanager blog posted the several habits of wildly successful del.icio.us users a great help, with 8 habits:

1. Make many marks
2. Sir Tag-a-lot
3. Use the inbox
4. Mix 'n match
5. Stalk other users
6. Get it to go
7. Move it around
8. Explore more

Here's the recommendation to tag a lot. I haven't tried the inbox and stalking but that sounds like useful tips. I started tagging but still feel like I'm dumping the links into a borehole so I don't consider myself wildly successful (yet).

Technology: the online Johari window -part 3

The Online Johari window is becoming a kind of Die Hard series (don't know why Die Hard comes to my mind as I'm preparing to go and see Bambi 2), but this morning it suddenly struck me that through the small test of the online tool adaptable and sensible are shown in bold. Three people whom I never met face-to-face have come up with adaptable (responsive) for me. The stricking thing is that we did a similar exercise with the team of people with whom I had worked on a daily basis for over a year (all face-to-face) and they came up with accomodating- very similar to adaptable. So that's 1-0 for these people's capacity to 'read' people through disembodied (computer mediated) interactions. - the face-to-face team never called me sensible though :)-

Forgot this: how does the Johari window as a tool link to communities of practice? I've never read much about interventions for communities of practice, wonder about experiences in using these kind of exercises to improve collaboration in CoPs?

Technology: use of the Johari window

Nancy White thought about the Johari window online tool (and so did I). She said:" Wouldn't it be interesting if someone built a utility that allowed us to "tag" ourselves, then allow others to tag us as well. more open, but use the same intent behind this Johari window we both played with."

I don't know how that would work: tagging with what kind of labels, similar labels as used in this tabel? How open and honest would that be? And is that not literally 'labelling' people rather than giving critical feedback that will help people? And how does it sit with invited feedback versus uninvited?

Looking at our tests with this online Johari window, I don't think it is very subtle in giving feedback, as we all seem to end up with a long list of positive attributes. The only surprise for me was the label 'extrovert' as I'm more usually more halfway between intro- and extrovert. I recognise that I may be more extrovert online.

A nice way of using the online Johari window though, maybe to prepare for a face-to-face event. People can be invited to prepare a window, send it to their teammates, and compile the results. This would be more of a light introduction to some conversations on how you are and how people perceive you (and find out how this stimulates/inhibits collaboration in the team). Just great that there are so many nice training aids (like learning styles test, etc.) online, just thinking if I can blend it into my next face-to-face event!

Culture: feedback on online identity

I got some enormous flowery compliments about my blog today, very stimulating to keep on blogging, but makes me feel shy. It's actually very interesting that people may appear differently online than in person, because you don't see the non-verbal expressions. Nancy White posted an online Johari window, which I filled in for her (I saw only women responded). I prepared my own, but noticed most of the characteristics you can choose from are rather positive (and so might hence be the outcome?). To give me more feedback about the impressions I create online you are kindly requested to fill in Joitske's Johari window by selecting 5 to 6 words you associate with me, or at least the impression created by my blog (1 minute). Warning: it is not anonymous (but you can chose a nickname :)).

The idea of working with the Johari window is to increase the part which is known to self and others by getting feedback. What I always found interesting in working with the window as a framework is that things which people feel are hidden are often 'leaking' through non-verbal expressions. I wonder if there is less 'leakages' online, or are people who are very conversant online also able to see through, even without non-verbal clues?

Culture: Valentine's day in Ghana

Another story about blending cultures: "Me Do Wu," My Val: The Creation of Valentine's Day in Accra, Ghana by Jo Ellen Fair who explains that:

"Far from a story of cultural imperialism, the rise of Valentine's Day in present-day Accra shows that local adoption of global consumerist preferences is best understood as a local process imbued with local meanings and values, deliberately and rationally pursued."

She did open-ended interviews with customers and shop-owners in Accra in 2000, 2001 and 2002 and concludes:

"Borrowed from abroad, altered to fit local circumstances, Valentine's Day is part of a complex set of imported and indigenous lifestyle markers that are used increasingly in urban Africa by individuals and social groups to construct identities as older and more traditional cultural norms and forms loosen their hold. "

She explains the important role of the media in the introduction of Valentine's Day: "Of course, Val Day in Accra would be a far lesser holiday if it were not for radio and television promotion. Picked up from media promotion handbooks produced in the United States, Valentine's Day came to Accra prepackaged in a rarefied state of hype. Its packaging did not exactly fit the Ghanaian cultural environment. Broadcasters say they knew they had to figure out how to promote Valentine's Day in a way that would draw in audiences and potential advertisers. Though romance had long been a part of Valentine's celebrations worldwide, Ghanaian broadcasters took the theme of romance and created promotions that played upon Ghanaian idealizations of courtship and marriage."

She furthermore explains and acknowledges that Valentine's day is foremost for the middle-income urban Ghanaians: "Valentine's Day offers upwardly mobile, urban Ghanaians a sense of connection to global modernity. It helps Ghana's newly privatized media, as well as its merchants, create the commercial culture necessary for their advancement."

And explains why this is likely to be so: "Modernity and Val Day intersect in another important way. Upwardly mobile Ghanaians increasingly are enticed by conceptions of love, courtship, and nuclear family life that are at odds with older kin-based marital systems, obligations, and sexual mores. When a young Ghanaian says that Val Day gives her boyfriend the chance to express his devotion to her, and that this courting behavior makes them both feel "modern," she is invoking love, monogamy, and individual rather than kin-based selection of marital partners. Thus Valentine's Day is a good fit with the challenge to customary patterns of marriage and social organization increasingly mounted by upwardly mobile urbanites. Personal selection of a marriage partner, monogamy, and the nuclear family as a social and economic unit are seen by many educated urbanites as a wave of the future. Val Day, for them, has a progressive gloss (which in the West it certainly lacks). When a preacher says that Val Day is for couples, he too is arguing for monogamy. He is using Val Day to support the insurgent position that even in Ghana the relationship between husband and wife is the central fact of marriage. Thus the interests of educated urbanites and advocates of a conventional Christian morality converge on Val Day. Both use the holiday to advance their seemingly parallel causes."

"Although much has been said about the Western media's impact worldwide, not enough work has been done to explore empirically why certain new images and ideas promoted by media strike a chord in this or that society, with this or that population. We need to know how imported cultural products meet local trends and are repelled or absorbed by them. This work points to the importance in this process of local contingencies and choices, and to the value of close work on the relationship between local media campaigns and highly visible or highly volatile elements of popular culture. One Ghanaian marketer said of Valentine's Day what might be said of most imported cultural products: "Saint Valentine's Day is like palm nut soup. You cannot just look at the soup and say whether it's good or bad. You have to taste the soup, savor it, and then decide" (Pauline Badu, interview, Feb. 6, 2002)."

Culture: Ethiopian Idols

Ethiopian Idols is causing a sensation on television. And I can imagine if I remember the usual TV-programs!! One world is reporting that jury member Feleke Hailu is as harsh as the Dutch jury. His sentence: 'Alta Fakedem' (translation: you did not make it) has apparently become a popular phrase in Ethiopia. People were reportedly shocked in the beginning as it is unusual in Ethiopia to criticize in public, but the program has the highest ratings. Critics say it is a cultural invasion, but the organisers think it gives room for local cultures, as candidates are allowed to sing in any of the 80 languages of Ethiopia.

If only the editions were webcasted... so that we could see the iskista...(moving shoulders dance).

Technology: blogging is contagious?

Last sunday, I sent the link to my blog to Gerritjan van Luin. The same day, he started his own blog (in Dutch) on communities of practice or 'leernetwerken'. And with great pictures for those who do not understand Dutch!